Traditionally, it’s been difficult to measure productivity in the back office as well as to measure the level of service delivered resulting in more and more of the tedious, time-consuming and error-prone tasks. The increasing need for fully integrated systems means that we’re also seeing a growing demand for dedicated workforce management systems that bring all KPIs into one central function.
Bring Your Own Device (BYOD) enables agents to use their own devices such as smartphones and tablets in the workplace for work-related tasks.This will have a highly motivating effect, resulting in more active and productive agents. It will also enhance workplace productivity in terms of consistent schedule adherence and other productivity metrics, as well as improve agent engagement, service level and customer satisfaction
Drive Employee Performance and Engagement
We Rethought Everything
Location Based Intelligence
Derive meaningful insight from geo-data relationships to solve complex issues.
Real-time case management system that enhances coordination and minimises downtime.
Role-Based Access Control
Everyone gets a single view with their most important Asset data and usage KPIs.
Automated, cloud-based time and attendance solution that empowers businesses to effectively manage labor costs and increase profits.
Empower your teams with live, user-friendly access to business intelligence and Big Data.
Real-time fleet monitoring, advanced business alerts, reporting, navigation, route optimization, historical data and everything you need to optimise your fleet ROI.
Maximize Productivity and Performance
Automatically identifying time slots that are less busy and use this time in a strategic way
Empower agents with a comprehensive understanding of their role and the services they provide to customers and key “work life” information while on the move on their smartphone.
Automated processes will help lower costs, boost productivity and improve skills