Source of Energy

To keep up with rapid technology cycles and improve multi-platform Marketing efforts, Cloud9 offers a different approach to managing Customer Journey—one that embraces the speed of digitization.

Long Live Cloud9

Brand Pulse
Measures the vitality of the brand by listening to your customers – their wants, their needs, their preferences.

Net Promoter Score
Is a management tool used to gauge the level of service and its effect on the Customer relationship.

Key Performance Indicators
Live, smart and predictive intelligence, round the clock and at the push of a button.

Case Management
Consolidate multiple layers of incidents, tasks, approvals, actions and more into a single platform.

Engage With Your Customers in Real-Time

Custom Workflows

Eliminating duplication and automating best practice is quick and easy.

Predictive Analytics

Empower your teams with live, user-friendly access to business intelligence and Big Data.

Real-Time KPIs

Align your entire company around the same goals, make better strategic decisions and improve operations.

Role-Based Access Control

Everyone gets a single view with their most important data, functions and usage KPIs.

Incident Management

Real-time case management system that enhances coordination and minimises downtime..

Location Based Intelligence

Derive meaningful insight from geo-data relationships to solve complex issues.

Research is Dead

The pace of life has accelerated and traditional Research no longer does the job.

The Future is Here

At the Speed of Thought

To keep up with rapid technology cycles and improve their multi-platform marketing efforts, Cloud9 takes a different approach to managing Customer Journey—one that embraces the speed of digitization.

Embrace the speed of Digitization

Loss of control over the customer relationship, increased competition and threat of commoditization.
Businesses have already realized that they must use digital channels to engage with their key stakeholders to maintain relevance and drive the conversation.

Learn More

Heartbeat
Heartbeat measures the vitality of the brand by listening to each and every customer at a time.

Learn More

Net Promoter Score (NPS)
Net Promoter Score (NPS) is a management tool used to gauge the level of service and its effect on the Customer relationship.

Learn More

KPIs
Live, smart and predictive intelligence, round the clock and at the push of a button.

Learn More

Case Management
Consolidates multiple layers of incidents, tasks, approvals, actions and more into a single platform.

Learn More

Start Using CLOUD9 Today!

A ​new ​level of ​operational ​efficiency and ​service ​excellence.

Control Everything
PGlmcmFtZSB3aWR0aD0iMTAwJSIgaGVpZ2h0PSIxMDAlIiBzcmM9Imh0dHBzOi8vd3d3LnlvdXR1YmUuY29tL2VtYmVkL3RIaU0tNllBYmRJP3JlbD0wJmF1dG9wbGF5PTEiIGZyYW1lYm9yZGVyPSIwIiBhbGxvd2Z1bGxzY3JlZW4+PC9pZnJhbWU+
PGlmcmFtZSB3aWR0aD0iMTAwJSIgaGVpZ2h0PSIxMDAlIiAgc3JjPSJodHRwczovL3d3dy55b3V0dWJlLmNvbS9lbWJlZC9kcW1LRjB2UFFDdz9yZWw9MCZhdXRvcGxheT0xIiBmcmFtZWJvcmRlcj0iMCIgYWxsb3dmdWxsc2NyZWVuPjwvaWZyYW1lPg==
PGlmcmFtZSB3aWR0aD0iMTAwJSIgaGVpZ2h0PSIxMDAlIiAgc3JjPSJodHRwczovL3d3dy55b3V0dWJlLmNvbS9lbWJlZC9BZV9WUXFsUW11VT9yZWw9MCZhdXRvcGxheT0xIiBmcmFtZWJvcmRlcj0iMCIgYWxsb3dmdWxsc2NyZWVuPjwvaWZyYW1lPg==
PGlmcmFtZSB3aWR0aD0iMTAwJSIgaGVpZ2h0PSIxMDAlIiAgc3JjPSJodHRwczovL3d3dy55b3V0dWJlLmNvbS9lbWJlZC9tYmgxYnM4eGFNbz9yZWw9MCZhdXRvcGxheT0xIiBmcmFtZWJvcmRlcj0iMCIgYWxsb3dmdWxsc2NyZWVuPjwvaWZyYW1lPg==